Refund Policy

At CROWNMOD, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@wearecrownmode.site.

If your return is accepted, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at support@wearecrownmode.site.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

We will review the issue and work with you to provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including:

• Custom or personalized products

• Personal care or hygiene-related products

• Hazardous materials, flammable liquids, or gases

• Gift cards

Please contact us at support@wearecrownmode.site if you have questions about whether your specific item is eligible for a return.

Unless otherwise required by applicable law, final-sale items may not be eligible for return or refund.

Exchanges

The fastest way to receive the item you want is to return your current item.

Once your return has been accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason, subject to applicable consumer protection laws.

Returned items must be in the same condition in which they were received: unworn or unused, with tags attached, and in their original packaging. You will also need your receipt or proof of purchase.

Certain legal exceptions to the EU right of withdrawal may apply, including for personalized goods or certain sealed products once opened.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

support@wearecrownmode.site